Roger Williams

Roger Williams is the Vice President of Research at Gartner, bringing over 20 years of IT retail experience. They have held various leadership roles, including Research Director at Gartner and I&O Service Manager at Lowe's Companies, where they managed service management consulting and governance. Roger possesses multiple certifications, including CGEIT, ITIL Expert, and PMP, and is known for training and mentoring global teams to deliver impactful results. They have authored publications and spoken at international conferences, specializing in software asset management and IT service management. Roger holds a BS in Computer Engineering from the University of Arkansas.