Scott Frederick is a seasoned professional with extensive experience in leadership roles within the contact center industry, currently serving as a Senior Director, Analyst at Gartner since March 2022. Prior to Gartner, Scott held the position of Solutions Director at Concentrix from December 2018 to February 2022, where responsibilities included leading Solutions Architects and driving business development in the BFSI vertical, contributing to significant revenue growth. Before that, Scott served as a Senior Solutions Strategist at Convergys and Concentrix, and as an Associate Project Executive at IBM, overseeing a $40M contact center operation. Scott's career began at SITEL as a Project Manager and Program Operations Leader, demonstrating a strong foundation in project management and operational leadership. Scott holds a Bachelor of Arts in Accounting from Michigan State University.
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