Shivangi Jain is a Senior Manager at Gartner, where they focus on transforming client relationships and enhancing operational workflows in Customer Support and Process Excellence. Since joining the organization, they have led initiatives aimed at improving customer satisfaction and driving continuous improvement. Previously, Shivangi worked in sales and program coordination at arvato Bertelsmann and the India STEM Foundation. They earned a degree in English Honors from Delhi University, graduating in 2016.
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