Siddharth Shetty is a seasoned IT professional with over 20 years of experience in IT service management and consulting. Currently serving as Sr. Director of IT Service Management at Gartner since September 2017, Siddharth advises clients on best practices, vendor market insights, and industry trends. Prior experience includes leading the global Service Management Office at Amdocs, ensuring ISO 20000:2011 certification compliance, and holding a position as Senior Consultant at Capgemini Consulting, where project leadership and team management were key responsibilities. Siddharth's early career featured roles at WNS Global Services, focusing on comprehensive IT service delivery, and as a Customer Support Engineer at Techno Quality Products, providing technical support and vendor management. Educational qualifications include a Post Graduate Diploma in Business Management from Savitribai Phule Pune University and a B.Sc. in Chemistry from S. P. College.
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