Sushant Sachdeva

Sushant Sachdeva is a Senior Director at Gartner, bringing over five years of expertise in ITIL service strategy and implementation. They have developed a strong background in ITSM tools, specializing in ServiceNow architecture, as they have progressed from an ITSM Tool Developer to a ServiceNow Architect at Accenture. Sushant's professional journey also includes a role as a Senior Manager at Boston Consulting Group, where they focus on aligning IT services with business objectives to deliver impactful outcomes for clients. They hold an MBA in International Business from the Indian Institute of Foreign Trade and a B.Tech. in Electrical, Electronics, and Communications Engineering.