Student Technology And A/v Coordinator At Gateway Public Schools

Position Summary

Gateway’s Student Technology and A/V Coordinator (STAC) maintains the day-to-day logistics of the student 1:1 computer program. This is accomplished by carrying out established procedures, applying school policies and working closely with school staff members. The STAC maintains all school A/V and printer hardware, supports client connectivity and provides staff training for A/V devices. The STAC manages student/ family help desk requests, and is the initial point of contact for staff help tickets. The STAC assists in coordinating the use of Gateway’s Impact Lab by communicating guidelines and expectations for the multi-use space to teachers and partner programs. Due to the nature of this role, this is an in-person position. The Student Technology and A/V Coordinator reports to Gateway’s Director of Technology (DoT).

Start Date & Schedule

The start date is 6/2/25, but may be flexible depending on candidate availability.

Working hours are Monday-Friday 8:00am to 4:30pm when school is in session. Working hours when school is not in session may be flexible.

Compensation and Benefits

This is a full time, exempt 11-month position with a salary range of $65,000 to $75,000 dependent upon experience. GPS offers an excellent benefits package, including medical, dental, vision and life insurance, 6 weeks* paid vacation, plus holidays and sick time, paid professional development, a retirement savings plan, onsite parking, and student loan repayment support. A large, dedicated workspace in Gateway’s TechCenter.

*This is a mix of obligatory and earned vacation hours, which are scheduled to coincide with school breaks. (4 weeks in summer, usually starting the second week of June through the first week of July, at least 1 week over winter break and another week which could occur during winter or spring break. However, given this position’s start date, this summer’s break will be prorated and some other school breaks during 25-26 will be dependent upon earned vacation hours).

To Apply

Submit your resume and a cover letter that includes how your previous experience prepared you for this role. If you have one, please include your LinkedIn URL. 

Primary responsibilities

Student Tech:

1. Coordinate post-purchase student chromebook logistics
   1. Receive, unbox, connect, inventory and enroll new Chromebooks (CBs).
   2. Coordinate the distribution of CBs to students with school leaders, ensuring assigned asset IDs are recorded and maintained in Gateway’s SIS.
      1. Coordinate the collection of CBs for summer for some grade levels.
         1. Refresh collected CBs before redistribution.
   3. Coordinate the day-to-day student CB loan and replacement procedures by working closely with Student Tech Facilitators (STFs).
   4. Keep an accurate history of student CB replacements, including details of damaged, lost or stolen CBs.
   5. Keep an accurate record of CBs recovered from students who transfer out, graduate or otherwise exit the school.
   6. Notify families of student tech fees for damages or loss and collect/ track payments.
   7. Keep an at-ready inventory of spares and maintain loaner stock of older CBs.
   8. Process warranty mail in CB repairs.
   9. Organize/ label returned CBs that are non-functional or in need of repair. Cannibalize CBs to create working units. E-recycle dead/ parted-out CBs.
   10. Work with school staff to communicate expectations for students to arrive each day with a charged Chromebook and follow up with those who are arriving without their CBs.
   11. Use school solutions to identify students circumventing content filtering and communicate such incidences to students, families and support staff.
   12. Manage loans of internet hotspots to qualifying students.
   13. Coordinate CB loaner availability with school online test administrators.
   14. Create student Google Workspace and SIS accounts.

School A/V:

• Maintain all school A/V systems and related presentation needs. (Ex. classroom A/V carts, smart-TVs, special events, auditorium, and other presentation spaces).
• Work with school leaders and consultants to maintain schools’ PA systems.

School Printing:

• Set up, update, troubleshoot and replace workgroup printers as needed.
• Order and maintain stock of printer toner.

Impact Lab:

• Help coordinate usage and communicate guidelines and expectations for activities in the Impact Lab (multipurpose space).

Help Desk/ Tech Support:

1. Manage all student/ family help desk email tickets, and tech hotline voice/ text requests via Google Voice. Manage staff and partner A/V and network connectivity help desk tickets. Escalate tickets to the DoT as appropriate.
2. Own all A/V-related help desk tickets/ special requests/ staff training.
3. Own all computer-based printing-related tickets.
4. Provide and receive student laptop loans before & after school and during student lunch period each day during set time slots.

Other:

1. Assist DoT with ad-hoc requests and planned projects.
2. Coordinate annual e-recycling pickups for school tech.
3. Provide planning assistance and in-person A/V & tech support for occasional special events during and outside normal school hours/ days. (Extra compensation provided for events outside normal working hours).
4. Given the quick pace of change in tech, STAC must have willingness to take on new responsibilities as identified by the Director of Technology.

Qualifications and Experience

• Minimum 3 full years relevant work experience and 2-yr college degree.
• Experience supporting a fleet of computers, preferably Macs and Chromebooks, and A/V devices.
• Experience working in-person with clients to provide technical support.
• Willingness and ability to work well with students in grades 6-12 and communicate professionally with parents, school staff and partners.
• Strong interpersonal, verbal and written english communication skills. Spanish language skills are desired. Good social skills are a key to success when providing tech support.
• Ability to understand and carry out complex operations that adhere to established policies and procedures.

Requirements

• Candidates must be able to move between our separate school campuses that are 3 blocks apart, usually once per day. Dedicated parking is only available on one campus. Ability to move items between campuses is also necessary, such as laptops.
• Must be physically able to lift and move 50lbs, and able to climb and work from a ladder.
• Available to work onsite 40 hours per week Monday-Friday between the hours of 8:00am to 4:30pm.
• Must be able to provide support for occasional after-hours events. (Compensation for such may be added pay or reduced working hours during the same week, as preferred).
• Must be able to obtain fingerprint background clearance to work at a school.