Laura Rico

Laura Rico is a seasoned professional in customer success and growth management with extensive experience in the technology and hospitality industries. Currently serving as a Senior Customer Success and Growth Manager for GBG Plc since January 2020, Laura has a proven track record in consultancy, customer support, and business analysis, focusing on fraud solutions within the EMEAA region. Previously, Laura held key positions at ORAC SPAIN SL and Starwood Hotels & Resorts, where responsibilities included sales operations management, training development, and social media operations coordination. Laura's educational background includes a Master in International Management from ESCI-UPF and a Digital Marketing Postgraduate Certificate from Munster Technological University.