Martin Eaton

Martin Eaton is an experienced professional specializing in customer engagement and retention. Currently serving as Head of Customer Engagement and Retention at GBG Plc since January 2017, Martin focuses on enhancing customer satisfaction and loyalty. Previously, Martin held the position of Renewals Manager in the Location Intelligence department at GBG Plc, overseeing annual account renewals. Prior experience includes serving as Head of Customer Service at the Copyright Licensing Agency, where Martin led a team and improved service processes. Earlier career highlights include a Team Leader role at BSS, managing staff and helplines. Martin holds a Bachelor's degree in Television Production and Business Studies from Warrington Collegiate Institute.