GBM Qatar
Ferlita Pabalan is an experienced IT professional with expertise in IT operations management and contract management, currently serving as a Senior Specialist in IT Services Contract Management at GBM Qatar since December 2007. Prior to this role, Ferlita worked at IBM as a Project Manager in the Project Management Office, where responsibilities included managing project requests and presenting SLA measurements to stakeholders across multiple countries. Ferlita began their career at IBM as an IT Administrator, fostering relationships between technical and non-technical units and actively participating in sales and service delivery. Educational qualifications include a Leadership and Social Entrepreneurship degree from Ateneo de Manila University, a Master's in Communication from Polytechnic University of the Philippines, and a Bachelor's degree in Mass Communication from Centro Escolar University. Ferlita holds certifications in ITIL® and RFP®.