Dawn Ward

Dawn Ward is an experienced IT professional with a strong background in global helpdesk and user support management, currently serving as the Global IT Operations Manager at GCP since July 2016. In this role, Dawn oversees various functions including Global HelpDesk, Change/Problem Management, Billing/Purchasing, ITSM, and Customer Service, focusing on enhancing end-user experience and communication. Previously, Dawn held similar managerial positions at WR Grace, where operational effectiveness and strategic growth were prioritized, and gained early experience at Compaq and Vanstar. Dawn holds a Bachelor of Science degree in Business Management from Auburn University.