Jaclyn Carter

Jaclyn Carter is a seasoned customer experience professional with extensive experience in sports organizations. Currently serving as the Senior Customer Experience Coordinator at Geelong Cats since March 2022, Jaclyn manages the member recognition program and collaborates with the Events team to enhance member experiences. Previously, Jaclyn held various customer support roles at Tennis Australia from July 2015 to March 2022, including leading the Customer Support Team and assisting in customer service for the Australian Open 2021. Early career experiences include a position as Sport and Recreation Officer at North Melbourne Football Club and internships in membership services. Jaclyn holds a Bachelor of Sport Management/Business (Marketing) from Federation University Australia and has completed various certifications in sport and recreation management.