Melissa Draudt is a seasoned Senior Product Manager at GEICO, where since June 2015, Melissa has defined and facilitated the execution of the Knowledge Community product vision and strategy. Draudt previously served as a Distinguished CRM Subject Matter Expert and Strategist, leading impactful CRM initiatives, including the development of self-service capabilities and AI-driven enhancements for customer experience. Additionally, Draudt has excelled in various leadership roles, earning recognition as a top Service Manager, while spearheading countrywide service initiatives. With a strong educational background from Virginia Tech and experience as a Resident Advisor and Hall Council Director, Draudt demonstrates a commitment to leadership and community development.
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