Joanne Nelson

JoAnne Nelson is a seasoned professional with extensive experience in customer service and order management. Currently serving as the Sr. Director of Global Customer Service at Thales Digital Identity and Security since January 2012, JoAnne has previously held the position of Director of Order Management at Ciena Corporation from December 1997 to February 2012, focusing on designing efficient order management systems. Prior experience includes a managerial role in Sales Administration at Cray Communications, Inc. from December 1984 to December 1997, where JoAnne managed order processing, customer orders, and production planning while driving productivity improvements. JoAnne began a career in sales administration with Cray-Datatel-Dowty from 1984 to 1997, showcasing a strong foundation in account management and supervisory roles. JoAnne holds a BA in Psychology and Art from McDaniel College, completed in 1981.