Helen Wang

Helen Wang is an accomplished professional in the automotive industry, currently serving as the Global Aftersales Engineering Service Operations Manager at General Motors since April 2024. Prior to this role, Helen held the position of Chairman of the Aftersales Committee at the Federal Chamber of Automotive Industries from January 2023 to March 2024. Helen's extensive experience includes over nine years at Mercedes-Benz Australia, where key roles included Head of Service Operations & Digital Experience, focusing on after-sales, marketing, digital innovation, warranty, and customer satisfaction. Earlier positions at Mercedes-Benz Australia involved campaign and project management, pricing and reporting, warranty control, and marketing analysis. Helen commenced a career at Daimler China as an Assistant Manager in Sales and Marketing from 2002 to 2004. Academic qualifications include an MBA in Business, Strategy, and Leadership from Swinburne University of Technology, completed between 2008 and 2010.