Jacob Novick

Jacob Novick is an experienced professional with a diverse background in customer success operations, data analysis, and strategic consulting. Currently serving as a Customer Success Operations Manager at Gladly since February 2021, Jacob also engages as an Early Adopter at Generalist World. As an Independent Consultant since October 2019, Jacob specializes in leveraging data analysis and market research to address clients' business challenges. Prior roles include Data & Insights at Collective DEI and travel blogging with Beard Meets World, where Jacob published over 20 posts about budget travel experiences across 15 countries. Jacob's earlier career encompasses product management and analytics at StellaService and investment banking at Sagent Advisors. Jacob holds a Bachelor of Business Administration in Finance and Political Science from Washington University in St. Louis and has studied at The Chinese University of Hong Kong.