Masahiro I.

Masahiro I. has held various roles in their career, beginning with a Barista at Starbucks in 2012. Masahiro then moved to Customer Support at Grandline Philippines Corporation, also in 2012. In 2016, they became a Bartender at Irish Pub Seamus O'Hara. In 2017, they held the role of Data Centre Operator and Help Desk at CANON IT Solutions. In 2018, they joined IDEA Consulting as a Project Management Officer and Translator. In 2019, they worked at Ataway as a Business Analyst and Translator. In 2021, they became a Localization Tester at PTW. Most recently, they have been a Client Delivery Analyst at Generis since 2022. Throughout their career, Masahiro I. has been responsible for data analysis, configuration, testing, document management, translation, meeting minutes, scheduling, issue management, liaising with foreign vendors, identifying and reporting failures and problems in the network and client systems, streamlining the communication process, answering service questions, corresponding and fulfilling customer needs, analysing statistics of customer questions and complaints, providing a welcoming atmosphere, and giving feedback to tutors.

Masahiro I. attended Nihon University from 2012 to 2017, where they earned a Bachelor's Degree in Economics. Masahiro then attended Maynooth University from 2015 to 2016, studying Economics. Masahiro has also obtained certifications from SAP SuccessFactors and Oracle, including the SAP Certified Application Associate - SAP SuccessFactors Employee Central 2020, and the Java SE8 Silver certification.