Tracey Hickman

Tracey Hickman joined the Genesis Executive team in 2012 as General Manager Generation. From 1 July 2019 she has taken on a new portfolio as Executive General Manager Retail Operations.

As Executive General Manager Retail Operations Tracey is responsible for Genesis’ customer functions, including billing, payments, inbound and outbound customer service, switching, metering and field services. Additionally, she is accountable for Genesis’ digital solutions, information security and LPG service and delivery operations across New Zealand.

Prior to her current role Tracey led Genesis’ Generation, Wholesale and Fuels portfolio businesses. She brings over 25 years of energy sector experience to the Executive team, having begun her career with the Electricity Corporation of New Zealand, managing large-scale environmental projects.