Amber Sutherland

Amber Sutherland is a CX Transformation Leader currently serving as a Senior Principal Professional Services Consultant at Genesys. They have a strong background in workforce management, quality management, and speech and text analytics, and have previously held positions such as Senior Manager of Customer Service and Manager of Continuous Improvement at Zoro US. Their career is marked by a commitment to enhancing customer experience and employee engagement through effective project planning, data analysis, and change management. Amber is also pursuing an Associate's Degree in Leadership Development and a Bachelor of Business Administration while holding several relevant certifications.