Andy Maries is a Senior Principal PS Consultant at Genesys, specializing in contact center optimization and workforce engagement. With a background as a WFM Administrator at Medibank and a Workforce Analyst at nbn™ Australia, they have developed a strong expertise in delivering tailored solutions that enhance customer experiences. Prior experience as a Duty Manager at RACV further contributes to their diverse skill set. Passionate about continuous improvement, Andy aims to transform contact centers into employee experience powerhouses.
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