Angelo Cicchitto has over 18 years of experience in product management and technology consulting, currently serving as the Director of Product Management at Genesys since September 2005. In this role, Angelo leads global product strategy and execution in Digital Customer Engagement, successfully launching a new product line for Web and Mobile Messaging, resulting in a significant increase in monthly active users. Previous positions at Genesys include Product Line Manager, where Angelo integrated an AI startup into Genesys Cloud, and Senior Solutions Architect, focusing on innovative customer service architectures across EMEA. Angelo began their career as a Consultant at Siemens IT Solutions and Services and holds an MS in Information Communication Technology from CEFRIEL - Politecnico di Milano and a degree in Computer Engineering from Politecnico di Milano.
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