Annick Duffy is a seasoned strategic sales and business leader with over 20 years of experience in enterprise CCaaS and WEM AI technology. Currently, Annick serves as the Global WEM Leader at Genesys, where they drive best practices to enhance customer engagement. Previously, Annick held key roles at American Express and Aspect Software, achieving significant sales growth and operational efficiencies. Annick holds a Bachelor’s degree in Psychology and Business from Wilfrid Laurier University and is pursuing further education in Project Management at the Schulich School of Business.
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