Beth Mendes

Beth Mendes is a Senior CCaaS Operations Strategist at Genesys, where they develop and implement strategies to enhance performance using Genesys Cloud technology. Previously, they served as the Business Development Center Director at Hubler Automotive Group, overseeing internal operations and project initiatives for a centralized contact center. Beth also held the position of National Director of Contact Management, Operations at ITT Educational Services, Inc., where they managed a shared service contact center and contributed to significant profit growth. They further enhanced student recruitment efforts as the National Director of Recruitment, implementing initiatives to meet corporate objectives. Additionally, Beth has provided consulting services as the President of E.L.M. Contact Center Solutions and worked as a Customer Experience Solution Architect at ConvergeOne.