Brian Ford is a seasoned technical professional with extensive experience in technical support and engineering roles in the technology sector. Currently serving as a Staff Technical Support Engineer at Genesys since September 2020, Brian has a strong background in Tier 3 technical support and enterprise surveillance system troubleshooting. Previous roles include Field Support Engineer at Exacq Video Security Products, where responsibilities encompassed technical support for surveillance software, hardware installation, and systems engineering focused on Linux environments. Brian's career also includes a position as Senior Test Technician at Beckman Coulter, specializing in the testing and repair of centrifuge systems, and experience as an AOI Programmer and Operator at Diversified Systems. Brian holds a degree from the University of Delaware.
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