Cathal K. is a seasoned professional with over 25 years of experience in the IT industry, currently serving as a Sr. Resolutions Manager at Genesys. Previously, Cathal held various senior roles, including Senior Director of Advocacy Technical Customer Support at Zendesk and Director of Customer Support at SUSE. Cathal excels in managing large, diverse teams and is dedicated to ensuring exceptional customer experiences. They have a strong educational background, holding a Bachelor of Applied Science from Trinity College Dublin and a Master of Science in Technology Management from the University of Galway.
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