Chad Runyon is an experienced professional specializing in systems engineering and technical operations, particularly within contact center platforms and network systems. Chad served as Systems Engineering Manager at Freedom Financial Network from April 2019 to March 2022, bridging the gap between system engineering and infrastructure teams while leveraging expertise in VoIP, routing, switching, and security. At Achieve, from February 2023 to November 2024, Chad held the position of Sr. Manager Technical Operations, managing incident escalations, problem analysis, and implementing solutions to improve operational efficiency. Previously, Chad worked as a Sr. Network Systems Engineer at Apriva and as a VoIP Network Engineer at LGS Innovations, developing and troubleshooting secure communications systems. With a BSEET in Electrical Engineering Technology from DeVry and a CCNA certification from Glendale Community College, Chad continues to contribute to the field as a Sr. Resolution Specialist at Genesys.
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