Charles Cafrelli is a Lead Software Engineer at Genesys, where they are currently coding digital interaction services and designing a data collection service for customer interactions in the cloud. They previously held the role of Senior Software Engineer at Genesys since 2017, focusing on automation systems for various conversation types in PureCloud. Their extensive experience includes positions as a Senior Software Engineer at Interactive Intelligence, where they developed an automated business flow system, and as a Senior Software Engineer at Escient, contributing to next-generation music/video content management systems. Charles began their career as a Software Engineer at TelSpan in 1990 and has since developed a broad skill set in software engineering across multiple industries, including gaming and healthcare. They earned a BS in Computer and Information Technology from Indiana University–Purdue University Indianapolis in 1990.
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