Chris Bagin is a high-performing leader currently serving as the Senior Director of Customer Insights Automation at Genesys, where they lead the strategy and implementation of customer insights analytics and AI. Their extensive background includes significant roles at Cisco, where they built and expanded high-performing analytics teams while achieving multiple corporate awards. With earlier experience as an Electrical Engineer at Microsoft, Chris developed patented technology to enhance keyboard functionality. They hold an MBA from Bentley University and have completed a program in Customer Analytics at Wharton Executive Education, currently pursuing a BS in Computer & System Engineering at Rensselaer Polytechnic Institute.
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