Chris Smith

Chris Smith, MBA, is a seasoned Customer Success Leader with a focus on driving growth and loyalty through AI and customer experience innovation. Currently a Senior Customer Success Manager at Genesys, Chris excels in managing key client relationships and has consistently exceeded renewal goals. Previously, Chris held roles at Phoenix Energy Technologies as a Team Lead and at Altametrics as a Customer Success Director. Chris has also completed an MBA from Pepperdine Graziadio Business School and is pursuing degrees in Public Policy and a Bachelor of Arts at Indiana University Bloomington.