Cindy . L

Cindy L has extensive experience in the artificial intelligence sector, currently serving as a Product Manager for Agent Assist features at Genesys since 2012, where responsibilities include managing product requirements, overseeing beta programs, and supporting go-to-market operations. Previously, Cindy held the role of Project Support Analyst at Genesys, contributing to the AI acceleration initiative and providing operational support for the AI Ethics initiative. Prior experience includes working as a Customer Success Executive at Merlon and as a Senior Project Coordinator and Project Coordinator at SoundHound AI, where Cindy focused on project management and linguistic task training. Cindy holds an MBA with dual concentrations in Global Management and Marketing from the University of Phoenix.