Dan Goodfellow is a customer service expert currently serving as an Architect and Technical Lead at Genesys, where they specialize in Agile product ownership and contact center solutions across various digital channels. With extensive experience in professional services consulting for prominent companies like PTP, Mediu, and Verizon Business, they have demonstrated proficiency as a Genesys Certified Professional since 2000. Dan holds a Bachelor’s degree in Business Information Systems from the University of Phoenix, obtained between 1996 and 1998.
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