Daniel Ho currently serves as the Director of Product Management at Genesys, a position held since October 2018, focusing on Workforce Engagement Management (WEM) with an emphasis on Recording and Real-time Supervision. Previously, Daniel served as a Product Line Manager specializing in Genesys Interaction Recording and transitioned to Recording in Genesys Cloud. Prior experience includes roles at Oracle Corporation, where responsibilities encompassed managing Oracle Monetization Cloud and leading order management solutions for tier-1 Communications Service Providers. Daniel's career also includes positions at ConceptWave (now part of Ericsson), Redknee, and research at the University of Toronto. Daniel holds a BASc and a MASc in Computer Engineering from the University of Waterloo and the University of Toronto, respectively.
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