Daniel Song is a Senior Director of Professional Services Sales at Genesys, where they lead a high-performing team focused on transforming contact center operations through AI-powered automation and experience orchestration. With over 22 years of experience in the software and contact center industries, Daniel is recognized for building strategic relationships and delivering exceptional client value. Daniel holds a B.A. in Interdisciplinary Computing from the University of California, San Diego, and an MBA from The George Washington University. Prior to their current role, they held various positions at companies including Interactive Intelligence and Avtex Solutions. Based in the Denver, CO metro area, Daniel is passionate about collaborating with professionals shaping the future of customer experience technology.
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