David Albert has over two decades of experience in technical support and analysis, primarily at Genesys, where David has worked since February 1999 as a Support Analyst and Tech Lead. Prior to this, David served as Genesys Technical Support at Alcatel-Lucent from 1999 until February 2012. David holds a Bachelor of Computer Science degree in Hardware from the University of New Brunswick, earned between 1992 and 1997.
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