David Norrie

David Norrie is currently the Senior Vice President of Product Marketing at Genesys, where they leverage their extensive expertise. Previously, they served as a Senior Principal Analyst at Gartner, advising clients on customer analytics, and held various roles at organizations including Citi and Merkle. David has a strong background in re-engineering customer service processes and managing teams focused on marketing technology and analytics. They earned a BA Hons in Psychology and Philosophy from The University of Dundee, followed by a Bachelor's Degree in Mathematics and Statistics from The Open University.