Devon Middleton is a Technical Support Engineer at Genesys since October 2020, bringing a diverse background in engineering and quality assurance. Previous roles include Support Engineer at Authenticx for a brief period in 2020 and Software Engineering Student Coach at Kenzie Academy from July 2019 to July 2020, where Devon facilitated one-on-one coaching, conducted code reviews, and provided empathetic support to students facing software development challenges. Prior experience includes a role as a Quality Assurance Technician at PepsiCo and as a Microbiologist at Eli Lilly and Company, where Devon was a key user of MODA software, contributed to significant cost savings, and performed essential data analysis. Devon holds a Bachelor's degree in Biology from Indiana University Indianapolis and furthered technical skills at Kenzie Academy.
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