Don Freeman is a highly experienced technical account manager currently serving as the Principal Technical Account Manager at Genesys since June 2021, after previously holding the role of Senior Technical Account Manager at the same company from December 2016 to April 2021. Before joining Genesys, Don Freeman worked at Interactive Intelligence from August 2006 to December 2016, where responsibilities included Major Incident Manager, Critical Situation Manager, and various engineering and technical team leadership roles. This extensive background reflects a strong commitment to technical excellence and client management in the technology sector.
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