Don (Dongwook) Kim is a seasoned professional in the field of customer experience and technology, currently serving as Country Manager at Genesys since February 2025, where responsibilities include enhancing customer interactions through an omnichannel platform. Previously, Don held the position of Country Manager at Scaled Agile, Inc. and led UiPath's operations in Korea from August 2018 to November 2021, focusing on the expansion of Robotic Process Automation within major financial institutions. Don's earlier experience at SAS involved sales management within the financial industry, specializing in risk and compliance solutions. Academic credentials include a degree from Sungkyunkwan University, obtained between 1989 and 1995.
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