Donna Vulpis

Donna Vulpis is an experienced computer telephony professional with a robust background in Project Management, Customer Relationship Management, Technical Account Management, Business Analysis, and Vendor Management. From 2002 to September 2019, Donna served as a Senior Project Manager and Client Advocate at an independent consulting firm focused on IVR and contact center solutions, specializing in the deployment and support of various interactive technologies such as DTMF, speech recognition, and VOIP. Subsequently, Donna held senior leadership roles at Genesys and Interactions Corporation as a Senior Project Manager and Program Manager, contributing to mission-critical projects and enhancing customer satisfaction through effective team coordination and problem resolution. Earlier experience includes significant roles at Nortel Networks in project and training management, as well as quality assurance, where Donna managed large-scale interactive voice response projects and developed testing strategies for high-profile clients.