Dustin Goad is a seasoned leader in global customer care operations, currently serving as Sr. Director at Genesys, overseeing a team of over 2,200 customer support specialists. Previously, they held various leadership positions at Interactive Intelligence, including Sr. Manager of Global Support Operations and Technical Team Lead for the Pacific Region, where they expanded operations to Canada and implemented numerous process improvements. Dustin holds a B.S. in Computer Technology and a Master's degree from Ball State University, where they also contributed as a Graduate Assistant in the computer technology department. Their expertise encompasses ITIL, Scrum, DevOps, and advanced analytics, focusing on elevating customer and partner experiences.
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