Eric Shafer

Eric Shafer is a Senior Manager of Global PS Practices at Genesys, where they lead a team of practice consultants and solution champions. Their professional journey includes roles as a Systems Engineer and Manager of Implementation Delivery at Interactive Intelligence, where they focused on implementing processes and developing team members. Eric's earlier experience encompasses positions as a Project Manager at Big Al's Athletics and a Wifi Testing Assistant at Ball State University, where they contributed to Cisco's emerging technologies. Their career began as a Consultant Assistant at Solutions Unlimited, Inc., supporting network upgrades.