Erin Brown is currently the Senior Director of Global Renewal Quoting & Analytics at Genesys, where they have held various roles since 2021, demonstrating expertise in Renewal quoting and analytics. With a background in customer success operations and SAAS, Erin is recognized for their ability to optimize processes and initiatives. Prior to Genesys, Erin served in customer service and appointment coordination roles at notable companies, including Irving Oil and Dobson Chrysler. Erin is pursuing a degree in Office Technology at New Brunswick Community College, further enhancing their skills in a dynamic professional landscape.
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