Felipe Amaral is an Account Director at Genesys, focusing on revolutionizing customer service strategies in the financial sector. They have a strong background in information technology, previously holding roles such as Services Account Manager at Avaya and Key Account Manager at Mercado Eletrônico. Felipe earned a Bachelor's degree in Business Administration with a focus on International Trade from Universidade Presbiteriana Mackenzie and an MBA in Sales Management and Negotiation from FIA Business School. Their mission centers on enhancing the customer experience for their clients.
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