Frederic Thomas is a Senior Software Engineering Manager at Genesys, where they lead the development of ACD services, managing teams in France and Ireland while collaborating with international teams. Prior to this role, Frederic worked as a Software Developer and Project Intern at Alcatel-Lucent and contributed to various projects at Genesys, including an SDK and SOAP servers. They hold an engineering degree in Industrial Computing from Ecole nationale d'Ingénieurs de Brest, attained in 2003.
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