Giovanni Laino

Giovanni Laino is a Senior Solution Consultant at Genesys, where they focus on presales support, customer presentations, and solution designs. They previously served as a Contact Center Solution Architect at Lutech from 2009 to 2021, specializing in the planning and deployment of Genesys and Avaya solutions. Giovanni holds numerous certifications, including those from Genesys and Salesforce, and is currently pursuing a Bachelor's degree in Electronic Engineering at Seconda Università degli Studi di Napoli. Earlier in their career, they worked as a Genesys CTI Specialist at DS Group, where they tested and developed Genesys applications.