Glaucia Matos

Glaucia Matos is the Director of Sales Transformation at Genesys, where they lead initiatives to optimize sales operations. Previously, Glaucia held various roles at IBM, including Business Operations Assistant and Contract Management Advisor, focusing on project management and process improvement. Their experience also includes significant positions at Amazon Web Services, where they contributed to professional services delivery for Latin America. Glaucia holds an MBA in Strategic and Economic Management of Businesses from Fundação Getulio Vargas and a degree in Business Management from Faculdade de Tecnologia Termomecânica.