Halbert Calderon is a seasoned professional in account management and solutions consulting, currently serving as a Senior Account Executive and CX Designer at Genesys since December 2016, where earlier roles included Principal Solutions Consultant and Senior Solutions Consultant. Calderon has prior experience as a Senior Solutions Engineer at Genesys and in business development and presales at Presence Technology, focusing on channel partner support, project implementation, and commercial proposal analysis for markets in Colombia, Mexico, Brazil, and Peru. Previously, Calderon held the position of Jefe de Investigación y Desarrollo at Contact Center Americas, overseeing development tasks to meet client needs and managing pre-sales technology implementation. Calderon holds a Diplomado en Gerencia de Proyectos from Projectical and a degree in Ingeniero de Sistemas from Universidad Piloto de Colombia.
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