Haroon Kondeth is a seasoned CX consultant with over 13 years of experience in the Customer Experience domain. Starting their career as a Contact Center Analyst at BTC Networks in Saudi Arabia, Haroon advanced through various roles, culminating in leadership positions where they managed teams and oversaw complex projects. They transitioned to Interactive Intelligence as a Pre-Sales Solutions Consultant before moving to Genesys, where Haroon currently serves as the Regional Director for Customer Success & Services in the MET region. Haroon holds a Bachelor of Technology in Information Technology from Cochin University of Science and Technology.
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