Heidi Gilbert

Heidi Gilbert is a seasoned professional with extensive experience in sales development and medical coding. Currently serving as a Senior Sales Development Representative at Genesys since November 2018, Heidi focuses on introducing companies to comprehensive omnichannel contact center solutions to enhance customer and employee experiences. Prior experience includes a role as a Medical Coder at CodeUSA, where proficiency in coding medical records using ICD-10, CPT, and HCPCS was demonstrated. Additionally, Heidi has worked as an Eligibility Specialist and Out-of-State Medicaid Follow-up Representative at Cardon Outreach, verifying Medicaid eligibility across numerous states and managing claims inquiries. Early career roles at FedEx Home Delivery included Quality Assurance Administrator II, Service Manager, and Administrative Clerk, where expertise in package handling and quality assurance was developed. Heidi holds a CPC Certification in Medical Billing and Coding from CareerStep and has a background in education from Utah Valley State College.