Ivan Ullmann is an experienced professional services architect currently employed at Genesys since May 2021, focusing on enhancing customer experiences through empathy and effective implementation solutions. With a strong background in cloud and on-premise technologies, Ullmann has successfully led various consulting projects including implementations for the State Department of Health and Human Services and multiple telecommunications entities in Canada. Prior roles include positions at Global Technology Solutions, Eventus Solutions Group, and Charles Schwab, where Ullmann contributed to system design, integration, and development in the contact center space. Additionally, Ullmann possesses a Computer Science degree from Bellevue University, further supporting a career dedicated to delivering efficient and innovative technology solutions.
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