Jay Henderson

Jay Henderson is a seasoned professional with extensive experience in the telecommunications and technology sectors. Currently serving as Principal Solutions Engineer at Genesys since 2014, Jay has previously held roles as Consulting Systems Engineer at ConvergeOne, where responsibilities included designing Cisco Contact Center and Unified Communications solutions, and Senior Technical Consultant at Vertical Communications, focusing on technical sales support for large enterprise clients. Earlier career highlights include serving as Director of Product Marketing at Interactive Intelligence and Senior Product Manager at Vertical Networks, where Jay championed product strategy in telephony and customer relationship management. Jay's foundational experience as Product Manager at Fujitsu Business Communication Systems involved product business case generation and lifecycle support for call center and CTI products.